Abstract:
There are 52 private commercial banks right now in Bangladesh. Standard Bank Limited. one of the progressive bank of 3 rei generation banking. Established in the year 1999 standard Bank Limited passed eight successful years in banking arena. Standard Bank Limited having 26 branches all over the Bangladesh started with 4 (four) branches. Also have (7) proposed branches right now. This bank specialized on giving loan to industrial and agriculture sectors. This bank has 6 different divisions. This report contains 6 (Six) parts. First part contains the introduction part, second part contain the organizational profile of Standard Bank, third part contains the general banking fourth part contains the practical desk work I learned from my 3 (three) month internship period. Finally to support the whole report a general customer satisfaction survey was made by me on the private banks clients in Bangladesh. It was a randomly selected 100 respondent who gives there opinion on different services of their bank. The intention was to do this survey was to find the overall customer satisfaction, there view, the services banks offer to interpret on the general discussion was made my me.
Description:
This thesis submitted in partial fulfillment of the requirements for the degree of Bachelor in Business Administration of East West University, Dhaka, Bangladesh.
